System Support

System Support

Software support services

Diagram of software support

Features of 364-Day Support

Year-round support system (except New Year's Day)
We provide a year-round, fully staffed support service, ensuring that customers -especially those in the distribution and retail industry- can use our systems with confidence.

Support Hours: 9:00 a.m. – 5:00 p.m. JST

Quick Support via Communication Lines

Upon receiving a call from a customer, we provide online support using communication lines. During support hours, this service may be used as many times as needed.

Available Connection Types
You may select one of the following connection methods:
1. Dial-up connection via ISDN line
2. ASP connection via the Internet
3. Remote connection via InternetVPN
※Communication charges shall be borne by the customer.
※Virus protection and security measures must be provided by the customer.

History Management via Support Database

All support activities are recorded in a database for each customer. For future support requests, we refer to these records to provide the most appropriate advice and assistance.

Reasonable and Cost-Effective Pricing Structure

Compared to ad-hoc support without a service contract, our contract-based support system helps reduce overall operating costs.
(Without a service contract, technical fees based on working hours, as well as travel and transportation expenses, will be charged separately for each support request.)

Concept of 364-Day Support

• The “Software Support Contract” is an agreement designed to ensure that customers can use their systems (software) with confidence. Under this contract, the customer’s computer is connected to our support center via a communication line, allowing us to provide appropriate online support in response to customer calls.
• To establish the contract, it is necessary to conclude both the Software Support Agreement and the Memorandum on the Protection of Personal Information (if personal information is handled).
• The contract takes effect from the month following the delivery of the system to the customer. The standard contract period is one year. (Monthly contracts may be available upon separate consultation.)

About 364-Day Support Contact